Frequently asked questions

Compare the product’s dimensions with both your available floor area and the space required to use it. Include setup, movement clearance and storage in your plan.

No. Choose from the specifications of the particular product and follow its intended-use guidance. We do not promise a particular training or health outcome.

Use the options and measurements on the exact product page. Photographs can look different across screens; available choices are limited to the options actually shown for that item.

Check the selected product’s description and included-parts information. Accessories pictured in a use scene are included only when the listing says so.

Select the available product options, use the minus and plus controls or enter a quantity of at least one, then select Add to Cart. Review the selected option and quantity in your cart before continuing.

Standard shipping is free, with no minimum order value, to the contiguous 48 United States and the District of Columbia. Alaska, Hawaii, US territories and military addresses are outside the current service area.

Allow 1–3 business days for order processing and 3–4 business days in transit. The total estimate is 4–7 business days, not an additional time period. Weekends and US public holidays are excluded.

Use the dispatch information and carrier tracking supplied for your order. If a link or update is missing, email [email protected] with your order number and the email used at checkout.

Contact us within 30 calendar days after delivery to request a return. The merchant pays return shipping; obtain the return instructions before sending the parcel. No restocking fee is charged.

For fitness items, identify the model and any resistance, weight or size option. Repack detachable components and keep assembly hardware together. Do not exercise with equipment that appears faulty or damaged; photographs of the item and packaging help us review the issue. Contact [email protected] with the order number and clear photographs where safe to take them.

After the returned item is received, inspection and initiation of an approved refund take 5–7 business days. Refunds are sent to the original payment method; the provider or bank may take additional time to display the credit.

Email [email protected] or call +1 (801) 500-3831. Include an order number for an existing purchase. Online payment is not currently available; do not send card details by email.